Terms and Condition

You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered.

We offer free shipping on thousands of products 365 days a year. Orders that qualify for free shipping will be shipped via ground carriers (FedEx / UPS / DHL / USPS Priority) and usually take 5-7 business days to arrive.

If you are placing a Expedited (3-5 Business Days) or Rush (2-3 Business Days) order, Our goal is to process all orders within 24 hours. Rush orders received before 2:30pm EST ship the same day, otherwise they will be shipped on the next business day. As used herein, “business days” excludes Saturdays, Sundays and national holidays.

At HPFY we try our best to ship your orders within 24-48 hrs. of receiving it, however, there are circumstances where we are unable to do so. In such event, you will be informed of an estimated shipping date. All orders are subject to availability and the shipment could be delayed.

If shipping charges are greater than the fees estimated at order placement, we will contact you for approval on additional shipping charges.

Claims from our customers must be made within 14 days of the date the tracking shows it was delivered. HPFY prides itself on presenting clear delivery expectations by providing tracking for every item ordered by our customers. In some cases, orders will be shipped separately, so our customers will receive multiple tracking numbers in their email. When our customers are provided these tracking numbers, but fail to receive their order, claims must be made with our customer service department within the 14-day period to rectify the situation. Our customer service team can be contacted via phone - 866 316 0162, live chat, or our contact us page .

1. Oversized / Bulky Items Shipping Terms

Certain items like lift chairs, lifts, beds, scooters, and mattresses, cannot be shipped via Rush/Expedited Delivery due to weight or availability limitations, or customizations.
For oversized/bulky items like lift chairs, power chairs and medical tables:

• Unless the relevant product page lists alternative shipping options like Lift Gate, White Glove, or Inside Delivery (as defined under the Shipping Terms Glossary ), the standard shipping charges cover only Curbside Delivery (as defined under the Shipping Terms Glossary ).

• Standard Shipping: Most orders are delivered in 5-7 business days.
• Expedited Shipping: Most orders are delivered in 3-5 business days.
• Rush Shipping: The fastest option available. Most orders placed before 2:30 pm EST are delivered in 2-3 business days.
• Standard Curbside Delivery: Packages are delivered by the curb at the end of the customer’s residential driveway or commercial dock, unless otherwise agreed to by HPFY. The customer is responsible for getting the product off the truck in this case.
• Lift Gate Curbside Delivery: Packages are delivered off the truck by the curb at the end of the customer’s driveway using a lift gate. Lift Gate is a device that helps lower or raise items off the bed of the truck, which is usually 56" off the ground.
• Inside Delivery: Packages are delivered to the first threshold of the customer’s home. This could be a porch, a garage or simply the front door.
• White Glove Delivery: This delivery method ensures the product is brought inside the home or institution and placed where the customer desires. The packaging is then opened and removed, and any assembly required is taken care of.

3. Shipping Charges

Shipping charges are calculated at checkout and are based on weight, dimensions, item type, ship from location, and destination.

4. International Shipping Terms

Our free shipping offer does not apply to international orders.

5. Customs Duties and Taxes:

HPFY currently ships via US Postal Service, UPS Worldwide and DHL. Buyer may select an alternative freight forwarder or carrier, in which case we will use commercially reasonable efforts to ship the order using that freight forwarded or carrier, as the case may be.
International customers are responsible for any government-imposed customs, taxes, and levies for the relevant product purchase.
HPFY does not refund any fees or costs for any international order confiscated by customs or another government agency.
We do our best to label all boxes and customs forms with the text "Medical Supplies", which are usually duty-free. However, customs officers, who determine which Medical Supplies are duty-free and which are not, have full authority to charge you, the buyer, for the custom duty and taxes.
Due to the complex and ever-changing customs policies, which vary widely from country to country, we cannot guarantee that your country permits importation for the items you ordered.
Therefore, it is important that you first become familiar with your country’s customs laws and contact your local customs office or tax authority for information specific to the products before placing an order with HPFY.
By placing the order from healthproductsforyou.com, you are solely responsible for and accept, agree, and assume any and all risks, charges, and a cost associated with the shipment of your order.
Orders that are seized or delayed by customs are exclusively customer’s responsibility. HPFY is not responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office.
Unfortunately, some items are not eligible for international shipping due to size and customs restrictions, as specified on the relevant website product page.

6. Transit Time:

HPFY currently ships via US Postal Service and UPS Worldwide. Buyer may select an alternative freight forwarder or carrier, in which case we will use commercially reasonable efforts to ship the order using that freight forwarded or carrier, as the case may be. Transit time can vary between few days to weeks depending on your (buyer) location and country.
Please note that HPFY is not responsible for any delays in shipments due to flight problems, weather, customs, or any other circumstance beyond our reasonable control. In most cases products are delivered to the destination address. However, in some countries you might be required to personally pick-up the purchased items from local authorities.

If a package is refused at the time of delivery, the customer will be responsible for round-trip shipping costs incurred by HPFY. Once the package is back in our warehouse, subject to inspection, we will issue a credit to the original form of payment after deducting any applicable return shipping charges and restocking fee. The restocking fee will be credited as reward dollars and can be used towards a future order. The return shipping charge will apply even if you were originally not charged any shipping due to a free shipping promotion. This policy does not apply to packages that appear to have been damaged during shipping.

International Package Refusal Policy:

If an international package is refused during delivery, the customer will be responsible for all VAT Fees, import fees, Return shipping costs and Abandonment fees. These fees will be deducted from your refund. If these fees are greater than the product(s) price, HPFY may bill you for the balance.

At HPFY, we believe in providing absolute customer satisfaction and pleasant shopping experiences. Most of the items are processed for shipment through our system within few minutes of placing the order. You can cancel your order before the product has been processed for shipment. Once the shipment is processed for departure, returns and refunds will be processed in accordance with HPFY's return policies .
If you wish to cancel your order, kindly contact our Customer Service department at 866-316-0162 / (203) 616-2850 or email us. The refund on canceled orders will be credited back to the original method of payment used. Coupons or any special offer applied on the order will not be credited back. HPFY reserves the right to cancel any order. The orders can't be changed or modified once processed for shipment.

(a) All prices, discounts, and promotions posted on this Website are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total, and will be itemized in your shopping cart and in your order confirmation email. We strive to display accurate price information, however, we may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.
(b) We may offer from time-to-time promotions on the Website that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
(c) The following terms may be used by us to communicate pricing information:

1.   Pricing presented in black font, often with strikethrough, references pricing that is either the manufacturer’s suggested retail price for such product (“MSRP”) or another third-party’s pricing for the same or very similar products.
2.   Reduced pricing (typically, in red font) references our price for a product or service.
3.   “Sale” refers to a reduced price for a product or service.
4.   “Clearance” refers to a reduced price for a product or service that will be discontinued.

(d) Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us before our acceptance of an order. We accept Visa, MasterCard, American Express, Discover, PayPal for all purchases, and for certain business customers, we accept check or other payment methods if and as agreed in writing. For international orders, please see International Order Payment Methods . You represent and warrant that (i) the credit card information you supply to us is true, correct and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Website at the time of your order.

(a) We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the fulfillmentprocess. Shipping and handling charges are reimbursement for the costs we incur in the processing, handling, packing, shipping, and delivery of your order.
(b) Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

HPFY reserves the right to accept, decline or limit the use of any coupon(s) or promotional codes on a single item or an entire purchase. An order with coupon or promotional code can be cancelled by HPFY due to unforeseen circumstances, technical errors or purchases deemed to be fraudulent. Additionally, prices and coupon offers are subject to change without notice.

• Coupon can be applied only once per household.
• Expired coupons will not be accepted.
• Some products may not qualify for discount offers due to manufacturer price restrictions, size and weight of items, or due to previously applied savings or discounts.
• Coupons and free shipping promotions are valid only on orders with a shipping and billing address found in the continental U.S., unless otherwise stated.
• Coupons, promotional codes and special shipping offers do not apply to international orders.
• Coupons are void where prohibited, taxed, or otherwise restricted.
• Coupons can’t be used by any other business or retailer for product reselling purpose.
• Coupon codes and promotional offers may not be published elsewhere without written permission from HPFY.

Customers can avail HPFY coupons and promotional codes through the Healthproductsforyou.com website. Exclusive HPFY coupon codes and promotional offers are available to subscribers of our newsletter.

DISCLAIMER:

Most products on HealthProductsForYou.com qualify for our offers/coupons. Due to restrictions, some products of the following manufacturers/ brands are excluded from all promotions and offers online.
Other products may not qualify for additional discounts. Exclusions may include, but are not limited to, products of certain size, weight, manufacturer price restrictions, or products with savings/discounts already applied. Savings and discounts are excluded for the following brands or manufacturers:

Offers:

• are available online only and are exclusive of applicable shipping and handling charges or taxes;
• may not be combined with Reward Dollars redemption and are subject to restrictions, limitations and blackout periods;
• are not applicable on prior completed purchases.

Prices and charges are subject to change without notice.

If and when you order certain eligible products designated as such on the relevant website product page, you will earn “Reward Dollars”, subject to the terms and conditions of these Terms of Sale.

• To use your Reward Dollars, you need to log into your account prior to purchase.
• Accrued Reward Dollars balances can be applied after a valid initial purchase.
• Check your Rewards Dollars balance anytime by logging into MY ACCOUNT and navigating to HPFY Rewards.
• Rewards Dollars earned on an order can only be redeemed when that order has been fulfilled.
• Rewards Dollars can be applied up to 25% of the total product cost, a maximum of $50 Reward Dollars per purchase.
• Rewards Dollars can't be applied to shipping fees or taxes.
• Rewards Dollars can't be combined with additional discount / coupons.
• Rewards Dollars accrued on cancelled or returned orders are debited from your account.
• If an order placed with reward dollars is cancelled or returned, the redeemed Rewards Dollars are automatically credited to your account.
• Rewards Dollars accrued on each transaction can be redeemed up until 6 months from the date of the transaction. For Example-
• • Rewards Dollars earned on January 1st can be redeemed until June 30th of the same year.
  • Rewards Dollars earned on November 2nd can be redeemed until April 2nd of next year.
• Additional exclusions may apply.

HPFY takes pride in rewarding its Suntastic and Silverleaf loyal customers with an annual gift card. The following guidelines and policy apply to this gift card:

• Gift card is redeemable only on purchases on healthproductsforyou.com.
• Gift card is not transferable and can be redeemed only by the customer who earned it.
• Entire amount should be applied to a single purchase. No partial redemption allowed.
• Gift card cannot be applied towards shipping or taxes.
• Gift card cannot be redeemed for cash.

For information on returns and refunds, please see our Return Policy.

1. General Return Policy

Customer satisfaction is our top priority. If the merchandise you received is defective or not what you expected it to be and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.
Certain orders are non-returnable. Refer to the “Non-Returnable Items” section for further details.

• Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
• Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
• Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label. The cost of return shipping label will be deducted from the refund amount
• Unless as otherwise specified herein, customers are responsible for shipping and handling charges on returned items and risk of loss during shipment.
• Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
• Return orders are subject to a 20% restocking fee, which will be credited as reward dollars (equivalent to store credit) and can be used for future purchases with us.
• Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit of the remaining balance will be applied to your original method of payment after issuing 20% of the total amount as reward dollars in your account.
• If the return is the result of a shipping error, we will refund the entire purchase amount and return shipping costs.
• For defective returns, please refer to the manufacturer’s warranty (see Section 6) included with the product or as detailed in the product’s description on our Website.

2. Non-Returnable Items

Your happiness is important to us, yet due to the hygiene nature of certain of our products, many of our products must be non-returnable. The items listed below are non-returnable:

• All hygienic items.
• Opened personal care items.
• Anything opened, used, or tried on.
• All customized items.
• Items that have the “non-returnable” phrase on the website.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.

3. Return Request Process

You can submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.

• Login to your account
• Go to “order history”
• Click on “return order”
• Fill out the return form and Submit it

If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.

4. Refund Process Timeline

Please allow 3 to 4 weeks to process the returns.
Once the item is received, subject to satisfactory inspection, your refund will be processed and automatically applied to your credit card or original method of payment.
Return processing may be delayed due to COVID-19. See our COVID-19 Impact Statement .

5. Restocking Fees Credited as Rewards Dollar

• 20% restocking fees will be credited as reward dollars (equivalent to store credit). The Balance amount will be credited to the original method of payment.
• Outbound shipping cost is non-refundable.
• For orders that qualified for free shipping, $7.95 will be deducted from the refund if the product is returned.

We do not manufacture or control any of the products or services offered on our Website. The availability of products or services through our Website does not indicate an affiliation with or endorsement of any product, service or manufacturer. Accordingly, we do not provide any warranties with respect to the products or services offered on our Website. However, the products and services offered on our Website are covered by the manufacturer’s warranty as detailed in the product’s description on our Website and included with the product. To obtain warranty service for defective products, please follow the instructions included in the manufacturer’s warranty.
ALL PRODUCTS AND SERVICES OFFERED ON THIS SITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.
SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
YOU AFFIRM THAT WE SHALL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY BREACH OF WARRANTY CLAIMS OR FOR ANY DAMAGES ARISING OUT OF THE MANUFACTURER’S FAILURE TO HONOR ITS WARRANTY OBLIGATIONS TO YOU.

IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.
OUR SOLE AND ENTIRE MAXIMUM LIABILITY FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES YOU HAVE ORDERED THROUGH OUR SITE.
The limitation of liability set forth above shall: (i) only apply to the extent permitted by law and (ii) not apply to (A) liability directly resulting from our gross negligence or willful misconduct and (B) death or bodily injury directly resulting from our acts or omissions.

You represent and warrant that you are buying products or services from the Website for your own personal or household use only, and not for resale or export. You further represent and warrant that all purchases are intended for final delivery to locations within the US.

Our Privacy Policy,https://www.healthproductsforyou.com/privacy-notice.html ,governs the processing of all personal data collected from you in connection with your purchase of products or services through the Website.

We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, government-imposed quarantines, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

This Website is operated from the US. All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the State of Connecticut without giving effect to any choice or conflict of law provision or rule (whether of the State of Connecticut or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Connecticut.

(a) YOU AND HPFYARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.
(b) ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.
(c) The arbitration will be administered by the American Arbitration Association (”AAA”) in accordance with the Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by this Section 11. (The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.
(d)The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the agreement is void, voidable, or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction.
(e) You may elect to pursue your claim in small-claims court in Fairfield County, Connecticutrather than arbitration if you provide us with written notice of your intention do so within 60 days of your purchase. The arbitration or small-claims court proceeding will be limited solely to your individual dispute or controversy.
(f) You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR HPFY WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.
If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.

You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section 12 is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.

The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of HPFY.

These Terms do not and are not intended to confer any rights or remedies upon any person other than you.

(a) To You. We may provide any notice to you under these Terms by: (i) sending a message to the email address you provide or (ii) by posting to the Website. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.
(b) To Us. To give us notice under these Terms, you must contact us as follows: (i) by facsimile transmission to 203-616-2851; or (ii) by personal delivery, overnight courier, or registered or certified mail to 14 Fairfield Dr., Brookfield, CT 06804, Attn: CEO. We may update the facsimile number or address for notices to us by posting a notice on the Website. Notices provided by personal delivery will be effective immediately. Notices provided by facsimile transmission or overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent.

If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.

Our order confirmation, these Terms, our Website Terms of Use, our Privacy Policy and all other policies, terms and conditions referenced herein and therein, will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.

1. HPFY's AutoShip Service Description

Need medical supplies every 15 days, every month or every 3 months? Our AutoShip service is the perfect solution for you! You can set up the auto ship service when you're purchasing the product by choosing the reorder frequency and from that point on you will get delivery of your supplies at the frequency you picked without the hassle of reordering. You will get 5% off each order beginning with your second order.

2. Setting up AutoShip

Setting up AutoShip is simple and secure. Place an order and during checkout, select AutoShip frequency, which is the frequency with which you would like to get your orders. And that's it! The system will automatically generate your order and charge your credit card for it at your selected frequency.

3. AutoShip Cancellation

To cancel your Autoship, please log in to My Account, navigate to the Autoship section, and select the Autoship you wish to cancel. Please note that Autoship can only be canceled after the first recurring order has been generated.

4. Changing AutoShip Preferences

To adjust the frequency or delay your upcoming Autoship order, simply login to your account, go to the "Autoship" section, and modify any active subscriptions as needed.

Need further assistance? Our support team is here to help! Email us or call us toll-free at 866-316-0162.

5. Why is my AutoShip cancelled?

In case of credit card rejection or payment cancellation, HPFY pauses the AutoShip process and holds shipment for the relevant items. To resume AutoShip, the customer must place a new order with a new AutoShip setup and provide current and accurate credit card information.

Sample Packs at Healthproductsforyou.com are available only for first-time user and restricted to one per household. Customers can avail only 1 quantity of sample products on offer. Samples from maximum 3 products can be redeemed per order. Products offered as samples can take 5-10 business days to ship. In most cases, Sample Pack shipping is free. HPFY reserves the right to cancel, modify, substitute or terminate a sample offer promotion and replace the terms and conditions of sample offer program any time at its discretion and without any prior notice. The offers are only valid while stocks last and are subject to availability. Our regular Return Policy applies to such offers. Sample offers are not valid in conjunction with any other HPFY offers, discounts or reward dollars unless specifically stated. Sample pack offers are available to USA residents only at this time.

The information provided on this website or by our staff or representatives is provided for informational purposes only and should not be used to diagnose or treat a health problem or disease. Information provided at and by HPFY is not a substitute for professional medical care and is only for general educational information relating to our products. HPFY does not practice medicine or provide medical services or advice and the information on this website or the advice of our staffor representativesshould not be considered medical advice. If you have a medical concern or suspect you have a health problem, you should consult your primary doctor or specialist.
Health information changes quickly. Therefore, it is always best to confirm information with your healthcare professional. FOR EMERGENCIES CALL 911.

HealthProductsforyou.com makes no claim of ownership to the trademarks of any manufacturer whose products and/or information are presented by HealthProductsforyou.com, or for any publisher, publication or advertiser mentioned on HealthProductsforyou.com.

HPFY continues to work hard every day to make our health & wellness website and products accessible to users of all abilities.
We regularly update our website to ensure our pages are accessible by users using assistive technologies. We have made significant strides and will continue to do so to conform with Web Content Accessibility Guidelines (WCAG). We thank all our users for their patience and hope that we are able to deliver a smooth and enjoyable shopping experience by continuously working to improve our site.
In the meantime, if you are having difficulty accessing anything on our website, please call us at (866) 316-0162 for assistance Monday through Friday 9 a.m. - 5:30 p.m. (EST). You may also Live Chat our Customer Service Team 24 hours a day.

1. Promotional Codes and Discounts

HPFY promotions and discounts may not be valid on international orders and restrictions apply. Our free shipping offer does not apply to international orders.

2. International Order Payment Methods

All international orders must be prepaid.
We accept Visa, MasterCard, American Express, Discover, PayPal, Money Orders, Bank Wire Transfers and Certified bank cashier’s checks.
Wire transfer is the quickest, most secure international payment method (wire surcharge fee applies).
Exchange rates are updated daily which may result in price fluctuation.
However, once your order is placed the exchange rate is locked in and the prices on that order will not change.
International Customers may contact us via email to receive a quote on the product they wish to purchase. We will email the quote upon request.

3. International Order Returns and Refunds

International orders cannot be returned.
HPFY has a 30-day return policy on domestic (US) orders, but this is not applicable to international orders.
If the product is damaged in transit, notify us upon arrival of the product.
We will file an insurance claim with the shipping vendor so that the damaged product(s) can be replaced.
If a product is returned as unclaimed on an international shipment, shipping fees and product restocking fees will apply.
Orders will be refunded as per HPFY Refund policy.
If required, orders will be cancelled as per HPFY order cancellation policy.

4. International Warranty Policy

Please be aware that many product warranties do not provide coverage outside of the United States, and some products may not be exported under any circumstances due to manufacturers' restrictions or U.S. law.
HPFY makes no representations regarding warranty coverage, compatibility or serviceability for products that are used outside the U.S.

5. International Customer Assistance

HPFY has a team of specialized customer care representatives who focus on our international customers and their unique needs. Our customer service agents can help you with large volume quotes or with other business requests. We may need to contact you depending on items ordered and shipping weight or dimensions of the order. If you have any questions, please don't hesitate to give us a call at +1(203) 616-2850 or email us.

Before fulfilling your order, HPFY may require you to submit a valid prescription from your doctor to receive certain products. Customers seeking insurance or Medicare reimbursement may also be required to submit a valid prescription. For more information, email us.

Since our inception in 2002, HPFY has always taken pride in being the affordable source for your health and medical supplies. Our number one priority has always been the health and well-being of our customers, employees and our associates.
> During this uncertain time, HPFY has remained open and operational as a trusted provider of your health and medical needs and are doing everything we can to protect our continuity of our services.
However, as you know, the COVID-19 pandemic has created unprecedented disruption to the daily lives of people worldwide. Our partners who worked with us all these years are now facing challenges of their own.
Escalating consumer health concerns have increased customer demand, which has created a dynamic market where cost is changing day by day.

• Backorders. To meet increased customer demand, we have sourced many of our products from alternative sources. However, despite our efforts, we are unable to predict when some of our backordered product supplies will be restored.
• Shipping Delays and Increased Pricing. While we continue to work closely with our logistics partners, shipping times and costs regularly fluctuate, which directly impacts our customer pricing.
• Delayed Return Processing. Returns will be quarantined and will be processed after 2 weeks. Some items by their nature are simply non-returnable. Please see our Return Policy for more information.

We will continue to monitor developments in the global COVID-19 pandemic and its impact on our supply chain and will modify our actions accordingly, all in service to the best possible customer experience and health and wellness of our customers, employees and associates.